How We’re Serving Our Community:
For over 45 years, Gilbert Eyecare has been a trusted source of care, compassion, and eye health expertise. We recognize our commitment to our patients, our staff, and our community — to ensure that everyone who enters our offices is able to be cared for in healthy, safe way. Unfortunately, COVID-19 compromised our ability to do that, and as a result, we made the difficult choice to temporarily close.
Over that time, we’ve been implementing new policies in our practice that will allow us to open safely. Currently, we’re planning to reopen our Norfolk and Virginia Beach locations on Monday, May 18th. We will be taking extra precautions and safety measures to keep everyone safe and healthy as we begin to schedule more appointments in each of our offices.
How We’re Keeping You Safe:
Our commitment to you has always been providing quality eye care products and services. We want you to know that even though we’re changing some of the ways we operate, we will continue to provide you with the same care and expertise as before.
To better provide for the health of everyone involved in your care, we’ll be instituting the following office guidelines:
- All doctors and staff will wear appropriate PPE — masks, gloves, and face shields when necessary. Any patients and guests who enter the building will be required to wear a face covering or a mask.
- You’ll find hand sanitizer placed strategically around our office. We encourage you to use as much of it as you need when you’re in for your appointment.
- All equipment and exam areas will be thoroughly sterilized between each appointment with no exception.
What to Expect at Your Appointment:
When you walk into one of our locations, we want you to be confident that our staff is creating a space with your health and safety in mind. Once we begin seeing patients for appointments, here’s what a typical appointment will look like:
Immediately after reopening, we’ll be operating on a limited schedule. To control patient flow and minimize unnecessary exposure, we’re limiting exams to two per hour. That means, at least for the time being, appointments will be scarcer than they have been in the past. If you’re due for an exam, we encourage you to reach out as soon as possible and we’ll fit you in as early as we can.
We ask that you do not bring additional guests to your appointment — exceptions include caregivers and parents of patients under 18. To shorten the amount of time you spend in our office, you’ll have your pre-visit paperwork texted or emailed to you before your appointment.
Thank you all for your support during these times. We can’t wait to get back to serving our patients and the community!